thornton robson realestate
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Testimonials

"To say that Tracy is passionate about selling houses is an under-statement; she simply oozes enthusiasm and advice"

So, finally after years of hard work and preparation our house was ready for marketing – but who to choose to do carry out this very important role – local estate agent (loads to choose from) or an e-agent who could work out to be much cheaper??

I’m sure the majority of us like to try and save money where we can, and when my husband and I spotted a board that we didn’t recognise on a property down inDevon, we checked it up online.  Well – how exciting we thought we had ‘hit the jackpot’ when we found the details for this e-agent boasting they were - ‘The UK’s Biggest and Best Online Estate Agent’!

We checked out their 4 Selling Packages which seems very sensible and enticing with a variety of ways of working – some where you paid a deposit, but nothing else until the sale and others where you paid upfront and got supposedly more for your money.  Having done a thorough check on their ‘selling offers’, we decided we’d opt for their ‘Star Buy’ @ £749.00 up front payment.  After all – the only things they didn’t ‘appear’ to do was to advertise in the local press and show prospective buyers round your house – no problem!

So we thought we were sorted, and I went ahead and contacted them to organise a valuation by their ‘Area’ Valuer for 3 weeks hence, when the house would be ready for putting on the market.

However, whilst dabbling on Rightmove, I ‘accidentally’ pushed the button which asks if you want a free valuation – which I thought meant a ‘guesstimate’ by local agents.  How wrong can you be?!!  I then received a barrage of emails and phone calls by agents anxious to help me out with my valuation.

As it happened one of the agents – Tracy Thornton dropped me a 2 line email me offering her help, and we struck up a bit of a relationship, mostly discussing values in the area.  As we thought it sensible to have another valuation to compare to our cyber agent, I askedTracyif she would like to come along and value the house – she happily agreed.

We asked Tracy to come the day before the cyber agent, and she appeared with a colleague on time on the due date.

To say that Tracy is passionate about selling houses is an under-statement; she simply oozes enthusiasm and advice.  We were impressed by her professionalism and pure vibrance, and after some discussion she had pretty well persuaded us that it would be totally in our interest to put the house with them, rather than with the e-agent, but said to go ahead with the other valuation from the e-agent.  The main points that she impressed upon us was that if we were showing people around ourselves (which you would with an on-line agent) – you wouldn’t have the experience to ‘suss’ buyers out, and could possibly accept an insecure offer.  Our agents have many years of experience, not only of selling properties, but of the area – which an online ‘Area Valuer’ wouldn’t have.  It is Thornton Robson’s experience and financial vetting services that we decided was worth paying more for – as after all, peace of mind is a very valuable entity!

Within an hour of Thornton Robson’s first visit, we decided to cancel the other cyber-agent’s valuation by their Area Valuer.  We already had some slight qualms about using an e-agent, as we felt if might be frustrating if you could only contact them by phone or email, and not know who you were talking to! This was highlighted when I called them to cancel the appointment.  This particular e-agent has one of those marvellous ‘Press button one’ systems, and as I was kept on hold some considerable time, both then and previously, before being given an admin contact who sounded inexperienced and unprofessional and couldn’t actually locate our postcode, I was instantly relieved that we hadn’t chosen them to sell our house!  I could imagine spending hours trying to get through to find out how our sale was progressing – it would have driven me mad!

Once we confirmed to Tracy that we would definitely like them to act for us, she and her Partner revisited to take photographs, do room plans and measurements and we were very impressed with the service as – the draft details were written up and on Rightmove within 2 hours!

As our house is somewhat individual, Tracy decided that the best strategy would be to market it for 2 weeks, but with the sales emphasis being on an Open Day on the following Saturday.

Since initial marketing – it is now one week and we have had 4 viewings and one planned in for the Open Day this Saturday.  Each viewing is confirmed by email – which is very convenient for me and I was pleased to receive a Rightmove Property Performance Report this morning – sent by one of Tracy’s Senior Negotiators.  This report shows how much interest has been generated by the property – all useful information!  I have also received prompt feedback from all 4 viewings!

So, this is my diary so far on the way in which Thornton Robson, a local estate agent operates – so far, it’s all good!!! - Vendor of Lower Hillmorton Road, Rugby

Our property had previously been on the market for a while with two different agents. We thought we would have one last ditch attempt with another agent . We chose Thornton Robson purely because they had spotted our house had been on the market for some time, and had sent us some literature advertising their services. They managed what the others had failed to and got us plenty of viewings and an eventual result. We have always been treated with respect and consideration from both Tracy and Lauren. Any job dealing with the public is a challenge and staying positive and cheerful must be difficult. 
Especially in an industry where people so often are not completely honest which over complicates the whole process. Chris Clarke August 2014

Have only been using them for a short while, but so far they are good. They found a tenant quickly for the property. The tenant seems to be reliable and happy with the property and the agent so we are happy. They have guided us though the process painlessly and so far we have had no issues. H & P

We turned to Thornton and Robson to act as letting agents after being messed about by an other agent. T & R were very proffesional in every aspect and soon had the property let. Their service since has also been excellent. I Simpson July 2014

We were with another agent who had bought out our original lettings agency but were unhappy with level of service despite communication as repairs etc were not being completed promptly despite our permission to do. We visited the office and were extremely impressed by the professional yet friendly/human attitude by all staff. We explained about the lack of repair and our concern that other repairs may have not have been completed. We were concerned that the tenant (long term) may begin to feel that we were not the caring landlords that we considered ourselves to be. Tracy listened and heard our concerns and offered her services. Sam took us forward in terms of sorting paperwork and communicating efficiently with us. As a result I am assured that due to the ethos of Thornton Robson that our tenant experiences the professional human approach that we wanted to convey. Thank you. Nikki July 2014

 As a first time landlady with no knowledge of letting Tracy and the team have guided me, advised and helped me everystep of the way. They are always prompt in dealing with an queries, phone calls and problems. Great Team Diane July 2014

Highly recommend this agent. Professional yet really friendly team. I consider Tracy Thornton a friend as she has been a massive support to me, offering reassurance my interests are being well looked after. Stress free service. Happy tenant and happy landlady. Keep up the good work. Thank you Sarah July 2014

I have been using Thorton Robsons Estate Agents for Two and half years, over this time they have ensured that the property has always had tenant in, payment always in on time. Since taking over from Ian, Brodie has kept me updated with any information and new deals, she is always very polite and friendly too. i like using Thorton Robson Estate agents as they are really approachable and have always given me value for money. I would highly recommend Thorton Robsons Estate agents to anyone who doesn't want the hassle of managing properties. i also look forward to many more houses and years of working together. Chris June 2014

I have been using Thornton Robson to let my property for about 5 years now and have been very happy with the service Greg and Tracy provide. Paula June 2014

Thornton Robson have sold my house within 4 days. The whole operation was very professional and they have taken care of everything for me - this was excellent customer service and I wouldnt hesitate to use their services again. 
Particular thanks go to Greg.
Thanks again! Jane 2014

The service has been exceptional in letting our property. We was given a realistic valuation within 30mins of me making contact. All terms were explained and they are very competitive with regards fees. I have had regular updates and the property was let within days. What I really like is the personal touch, I was told what the tenant did, their circumstances and general manner making me feel comfortable throughout. There are also no hidden charges, I am able to mist things, such as PAT testing, myself so no charges were applied. I cannot recommend this agent highly enough. Paul 2014

After we approached them, they were quick in putting the property on the market (the next day) and for arranging multiple viewings in the first week.We felt they valued the house at the right price, and we received the full asking price for the property.Also their advice on whose offer to accept proved to be correct which resulted in a completion with no glitches. Lastly the fee which they charged was very competitive, and I would have no hesitation in using Thornton Robson again. Lawrence May 2014

Thornton Robson were the front runners out of the 3 Real Estate companies I chose to do an appraisal on my property from the word go. Greg is always very personable and professional and explained the entire process very clearly as this was the first time I had sold a property. I had no hesitation in choosing Robson Thornton to sell my property. I was delighted with the photos and write up on Rightmove and believe this was a major contributing factor for the interest generated. Lisa June 2014

We viewed a property at Long Lawford Steeping Rd Rugby and fell in love with it straight away,Lauren was our our host for the viewing,within two hours we had made an offer and it had been excepted. We then asked Greg if he could sell our property for us.....within three hours Greg was around photographing our property and by 6pm that day (only 7 hours after viewing Steeping Rd) our property was on Rightmove for all to see. 
The house went on the market Saturday,on Monday Greg had 8 viewings and Tuesday it was sold.

Well if service like that doesnt deserve 10/10 i don't know what does.

Only 4 days to view,buy adverstise and sell a house...in a word AMAZING!!

Would certainly recommend Thorton Robson Real Estate to any potential buyers/sellers.

A great Job Greg/Lauren Mark June 2014

I found the agency very friendly, and approachable. I could not say one single thing bad about them. They always had a big 'smile' when any queries were raised. I also feel that they were always there whenever I required information or any sort of help, and for that I am very thankful. Sandra June 2014

We had used another agent before going with thortonrobson, it was the best decision we made changing agents. Tracy made us feel like one of the family and has pulled out all the stops to get us sold. They are totaly dedicated to giving you peace of mind during what is a major life decision. We recommend them to everyone looking to sell, who are looking for total proffessionalismThank you and we will be using you to find our new home March 2014

Very impressed with the effort Tracy put into trying to find a suitable house after mine was sold. I had already tried 2 estate agents in Rugby and felt I had a lot more viewings via Thornton Robson. Took longer than I expected to sell my property but Tracy never gave up! Thank you to you, Ian and team for down to earth advice and sterling effort. March 2014

  1. Excellent service very efficent knowledgble about the house and the area. Proffesional and friendly staff. I would definetly use and reccomend this company. Wendy 18/12/2013

Swung into action with viewings as soon as we gave the instruction and found a suitable tenant within 2 weeks despite a similar property in the same road being up for let at a lower rent.  17th December 2013

I have been very impressed with the level of feedback and contact given to me about the letting and renewals. Also the level of liaison with the tenant is very good. Accounting is speedy and efficient with very quick payment out of rent received and email confirmation  Dec 2013

I have decided for personal reasons to take my house off the market. This is, however, no reflection on Tracy and the team, who have been very supportive and knowledgable throughout the process. My mother also recently sold her home through Thornton Robson and, should I decide to move in the future, Tracy will be my first port of call.   Rebecca Oct 2013

I tried another agent in Rugby and was very upset by their lack of effort on our part. So I tried Thornton Robson I was impressed by their professionalism and they sold my property at my asking price within 3 weeks.my recommendation is :- 
If you have tried the others now try the best - Thornton Robson 
First Class Service 10/10 
Well done to their team  Philip Barlow 10/2013

From the moment we decided to put the property with Thornton Robson the service we received was top rate! The market appraisal, the photographs and details and the marketing was excellent. They organised and carried out all the viewings personally and kept us updated at all stages. They have been professional throughout and we would not hesitate in recommending them to anyone looking to sell their home! Robert Oct 2013

From my first meeting with Tracy when I was deciding whether to put my house on the market she put my mind at rest. By talking me through the whole process. Helping me to understand what they would do and also what I needed to do. Every step of the way Tracy and her team were there to help. Once viewings started I got honest feedback not just what I wanted to hear. Which really helped speed the process up. Since I have excepted an offer, their help is still there. My overall experiance with Thornton Robson has been smooth and they have really helped to keep it stress free ! Mandy H Oct2013

From the first introduction to value our property through to its the recent exchange and expected completion next week the team at Thornton Robson have been brilliant. It was quite clear from having our first viewing just 2 hours after the details were taken that the team meant business when it came to promoting and selling our property. Everyone has proved friendly, professional and focussed on clear, open and fair communications. We were also given a wealth of advice on other matters not directly related to the sale which was much appreciated. We would rate Thornton Robson's as excellent primarily because we felt we dealt with as real people and not a number. We thought very carefully about who we should sell our home through and it was the approach of the team that helped to make the decision to go with Thornton Robson, They were a pleasure to work with. David H Sept 2013

I am using Thornton for full management of my property in Rugby. Due to a sudden job relocation I had to put my home on rent. I did my research and contacted a couple of letting agents within Rugby and found Thornton Robson to be very competitive and professional. Greg carried out the visit and explained all that was required and to the point, which was very helpful. Unlike other large size letting agencies , Thornton Robson  Estate Agents in Rugby, are small but you get very professional and personalized service. The property went on rent three days after Greg's visit. The tenants are in now and I get my regular email updates on all communication via Ian. Both Ian and Greg are very helpful and proactive in terms of communication. I would highly recommend this agency to any landlord/lady in Rugby who would like a personal service and proactive communication and would like their properties occupied sooner. Xee

Very helpful and thorough in every respect so far. Has made our moving transition as stress-free as possible, and Ian has dealt with all enquiries very efficiently. Best estate agent either of us has experienced by a mile! Rosie B

Excellent professionalism and expertise, from Tracy's first visit, through to onward, and continuing dialogue, where necessary, with Ian. Would recommend this agent very highly. Found a tenant for us within 5 days. K & R Piercey

Having emailed Ian Mills from Romania, before our return back to Rugby, he fully took on board our requirements. Immediately a property suiting our requirements became available he contacted us & within 1 hour we viewed the property. Within 3 hours we had all the forms filled in & by the next day all the credit checks etc were completed. In our opinion Ian on behalf of Thornton Robson in gave us an excellent service & we wouldn't hesitate to use them again & recommend them to others. Norman and Margaret Crofts

I am sceptical and dubious of all estate agents but thought I would give the new ish local small firm a chance. So pleased I did. They were flexible enough to negotiate a commission rate and contract time that I was comfortable with. The property was well presented and advertised professionally, all the staff are very helpful and pleasant. My property sold in six days and completion was on time as estimated. Altogether I am a very happy customer and would highly recommend there services. Nigel C

The Thornton Robson team in Rugby were very helpful with the sale of our property. They kept us informed throughout the process and were quick to react to anything we required. Their rates are very competitive for the service we received. Recommended. Mark K

Tracy sold our house before it even "hit" the market. We are both very impressed by Thornton Robson's  EState Agents in Rugby efficient, honest and hardworking staff. Great value for money! - Derek and Sarah

From a buyers perspective at Thornton Robson  Estate Agents in Rugby could not have been move helpful with our house purchase. He kept us informed throughout the sale and was very proactive when it came to pushing the sale through as quickly as possible for us. They were very prompt when it came to arranging viewings and replied to calls and emails straight away. I would recommend them to anyone. - Emma

I bought a property using Thornton Robson recently. On the day I saw the property was advertised on Zoopla website, I called the Thornon Robson office lunch time, the viewing was arranged in the evening on the same day. Greg led the viewing and also recommended me a mortgage adviser, who worked highly efficiently, is really good as Greg has told me so. During the process of purchase, Ian responsed my enquiries, gathered information and gave unbiased advice in a prompt and professional way. Tracy and Carol are always pleasant to talk to on the phone. My experience with Thornton Robson was great. Many thanks to all the staff at Thornton Robson. - Sue

I would like to say it has been a pleasure dealing with Tracy and her colleagues as they have always shown cheerfulness and enthusiasm and first class application to the job - Jane Simon

Ian was very helpful with both viewings I made on the property. He was also efficient in gaining information he did not have to hand and got it to us quickly.Furthermore he has been quick to respond to further emails, in some cases straight away. - Jess

Thank you for your help and understanding my situation. Very happy with my property as it is what I dreamed about. Thank you :) - Agnieska

When the previous tenant gave notice Both Greg and Tracy were on the ball. Viewings were initiated promptly and efficiently. When I was present at viewings Greg was very courteous and accommodating to viewers whilst at the same time very fairly representing me. The vacant time at the property was minimal and the tenant he found was very good. I have always gained good service from Thornton Robson Estate Agents. They are the best in town and I would not use anyone else - Brownsover Landlady

Having used Thornton Robson Estate Agents on two occasions to sell two of my properties, I can only say how efficient and passionate this company is about the customers needs. Both Tracy and Greg were on the ball in finding suitable buyers for viewings and sales were agreed on both properties within days of going on the Market. The help and advice given throughout the whole procedure on moving house was thoughtful and considerate and made the process a whole lot easier knowing we had estate agents that were proactive and compassionate. - Nicky Dobbins

Just want to say how thankful I am to Thornton and Robson Estate Agents as they have let our property just in time before we move to our new home. They were really my first choice as they have let most of the properties in our area. I would like to thank Tracy and Ian for all their help and free expert advise. Once again thanks a million to all the Thornton and Robson in Rugby  staff Pie 231

I have spent the last 2 years trying to sell my house with various estate agents in Rugby unsuccessfully. So I approached Tracy at Thornton Robson in Rugby  and investigated the possibility of renting instead – it turned out to be one of the best decisions I’ve ever made regarding my property. Tracy explained everything in great detail during a visit to my home, and secured tenants for my property within a week of it being advertised for let. I have dealt with Tracy Thornton, Ian Mills and Carol Oates – all of which have been very helpful, honest, patient and professional at all times. Most importantly, they listen to your needs and requirements, and assist you in any way they can. I have been very impressed with the service I have received and have other friends who also let their properties through Thornton Robson and are very happy with the service they receive also. It is clear to me that Thornton Robson know their business inside out and do an outstanding job. If anyone is looking to rent their property out there, don’t waste your time looking in the phone book, just dial up Thornton Robson Estate Agents in Rugby  – you won’t regret it!

We would highly recommend Thornton Robson Estate Agents in Rugby. We dealt with Greg Brady who instilled us with confidence from our first telephone call with his professionalism and knowledge of the area. They delivered the results they promised and in two months sold our workshop after arranging many suitable viewings. Greg’s enthusiasm and flexible attitude made a stressful time so much easier. Thank you. All the best Bill April 2013

"My sale was handled very well by the team at Thornton Robson in Rugby  and their solicitors were very good as well. They kept me up to date on what was happening and if I needed help with paperwork I could just call into the office. I would highly recommend them to anyone selling" Mrs S Fuller March 2013

I wouldn't be on my way to purchasing my first dreamhouse if it wasn't for Ms. Tracy Thronton. Tracy went above and beyond the calling of an estate agent. Tracy's straight forward, no-nonsense approach should be an example to all estate agents, fact and figures, no sugar coating, which is what you'd like to hear as a buyer. Together with Ian and Greg, they provide an impeccable and reliable service that would make Rugby proud. Thank you Tracy and all staff at Thronton Robson Estate Agents in Rugby ! Well done, Keep it up! Shean Yiingc - March 2013

Just wanted to say that this time only 1 week ago we agreed to put our house on the market with ThorntonRobson Estate Agents, and now we are in the great position of having sold STC after only 2 days of officially being on the market! The team have been very pro-active getting potential buyers through the door, and have succeeded in getting us the full asking price. The whole team have also been great at sharing their wealth of knowledge, have given great advice and have been very helpful and friendly. We are so pleased that we chose to sell with Tracey, Greg, and team. We would recommend you to sell with them, they have been excellent!     Tim and Carolyne Hyndman -March 2013

I have been renting my house out for 2 & half years now with Thornton Robson Letting Agents in Rugby, and I can not fault there service. My rent is paid every month on time, my house is inspected regularly, they deal with any issues my tenant may have with the property without worrying me with it. They provide an excellent service and there fee is cheaper than many others. I mainly deal with Tracy who I find very down to earth, honest and approachable. I was very nervous about letting my house out but Tracy reassured me every step of the way and it's paid off. Thank you. Sarah H March 2013

Thornton Robson Letting Agents in Rugby are both professional and extremely helpful. I have rented out my property my property with them for several years now and I have never considered looking at another letting agency. Kevin C February 2013

Thornton & Robson Letting Agents in Rugby secured my tennant quickly. Ever since I have received a very good service with prompt payments. I'm happy to recommend Thornton & Robson to anyone considering letting a property. Anthony February 2013

Greg, Tracy, Just a short email to thank you for the brilliant service Thorntonrobson has provided From the moment I decided to buy the flat, your advice was exceptional and non biased. Your recommended mortgage adviser saved me several pounds on my mortgage. (I tried to beat it but couldn't) and there was no pressure from him. When I then decided to rent it out, advise was given on what preparation I needed to do prior to renting out. Once ready to rent, the flat was very quickly rented and I've had no issues since. Monies have always been paid promptly. Regular inspections provide, confidence that the flat is being kept in good order. An excellent service......can't recommend you enough... Thanks again! John D February 2013

I am very happy to say that you have been my agents for almost 2 years, and during that time if I have had any queries you have answered them very promptly. I have also received my rents on the day that you have received monies from the tenant, and I have been very satisfied with the personal service I have received. Laura L - February 2013

Thornton Robson Estate Agents in Rugby , helped with the purchase of my property. Tracey dealt with my purchase with efficiency and was very proffesional at all times. Also dealt with Ian and Gregg and other members of staff who were also always very helpfull and friendly. When purchasing a previous property the experience was not so great, with a different company, but I would recommend Thornton Robson in the future. In my oppinion Tracey and staff allways go above and beyond. Well done team. Carmen February 2013

Thornton Robson Estate Agents in Rugby are a professional and extremely helpful agent. I have used them to rent and sell my property and both services were A star! For the time that my property was rented they had everything under control and i felt completly at ease knowing that my property was being cared for and that the rent was always recieved ontime every month. I decided to sell the property and they sold this within days of being on the market, throughout the sale process they were fantastic and spent time getting problems sorted with solicitors etc....nothing is ever too much bother. I would highly recommend this agent and would not think twice about using them in the future should the need arise. A star! Lucy Neal February 2013

I would highly recommend Thornton Robson Estate Agents in Rugby.  They offer a First Class service giving any prospective client a friendly,comprehensive and thorough service from beginning to end. You can be certain that they are working purely for the good of you. If you need a reliable Estate Agent in the Rugby area don't do a Google Search just type Thornton Robson and you will be in good hands. Mrs H Lesley February 2013

Thornton and Robson dealt with both the sale of our property and also the purchase. Everything happened so quickly and we were pleased witht the way everything turned out. Our For Sale board went up on the Wednesday and by Friday we had accepted an offer and our purchasers had accepted our offer. Everything went well apart from the struggle around completion date, as we were in the middle of the chain, we were put into a very difficult situation, however with the help of the team everything worked out smoothly. I was very happy with the help and advice given by Ian Mills, he was always willing to help. I will recommend them again and would just like to say a big Thank you for all their help. Henah M February 2013

When it came to a reality that my wife and I had decided to sell our family home, the daunting thoughts of all the hasle of finding a competant and trustworthy estate agent came to our mind. Tracey Thorton, Ian Mills and Greg Brady were very professional in all matters regarding the prospective sale of our family home and more importantly got us the asking price we were looking for (Which was 5K, 7K and upto 20K above similiar properties in our area. I really appreciated the constant, polite feedback and important advice they gave. I send much love and prays to Tracey Thornton for negotiating on our behalf and getting us the asking price we wanted. I am confident that they will see my case through until completion (IN'SHAH'ALLAH - GOD WILLING). I would like to take this oppertunity to thank the Thornton Robson Estate Agent team for all their hard works and for finding us purchasers in such a short period of time. Mr R Hussain February 2013

It was gratifying to deal with an Estate Agent whom told you like it is in a difficult market. I was especially pleased with the no nonsense advise as to the asking price at which the property should be marketed. Once the instruction to proceed was given the response was satisfying as to the speed in which the draft particulars were produced , photographs taken and advertisement placed in the local paper and on their web site. The property was given good advertising coverage, with open viewing days together with accompanied viewings. The feedback from the viewings was good which heartened me to the prospects that a sale would be achievable in time. I was wanting a quick sale preferably, and from commencement of marketing to completion it only took just over three months which was all credit to the Agents for finding a cash purchaser. On the basis of my experience I have no hesitation in recommending Thornton Robson Estate Agents in Rugby, as an excellent Estate Agent. Richard G February 2013

I would like to express how pleased I was with the service from Thornton Robson Estate Agents in Rugby,  especially Tracy Thornton. We initially rented our property for six months with them whereby they found a super tenant who looked after our property impeccably, prior to selling. We had a few viewings whilst the tenant was in situ which did not hamper our selling potential and sold with a more than happy result. We were abroad at the time which was even more unsettling, but Tracy was superb and turned what could have been a stressful situation into a smooth transition with an excellent result. Would definitely recommend their services to anyone thinking of renting or buying. Denise G February 2013

The service provided was excellent - highly professional, supportive and efficient. We were very pleased with the information provided about their services, fees and timescales and the efficiency they showed in taking photos and advertising the property. We particularly valued their advice and guidance on valuation which reflected our own research and views. They used their customer database to identify potential buyers and secured three showings within 24 hours of the property going on the market. Their support during the selling process was of a high standard and they reflected the needs of our as vendors, rather than looking for a quick sale to get their commission - even to the point of advising us to put back on the market when the customer sought a price reduction. They also sold another property for a family member who experienced the same degree of advice, guidance, support and service so we are confident that our experience was not a one off. Would highly recommend them for service and reasonable charges for service. E Rennie February 2013

I've been with Thornton Robson Estate Agents in Rugby,  for a while now and very happy with this agency. In the past I’ve been with various letting agents and Thornton Robson is one of the best I’ve come across. Great and helpful staff, excellent communications.Will be definitely using Thornton Robson Estate Agents in Rugby services now and in the future. Highly recommended. Robertas September 2012

I recently moved to rugby from Birmingham, me and my family required urgent accommodation, i came across Thornton Robson Estate Agents in Rugby, my dealings were with Mr Greg Brady. I explained my situation to him, he offered us a wide range of letting properties which were available to us on the day of request, his proffestional manner and exceptional skills gave us the confidence in his firm, we signed up to a 12mth contract, paying the rent on a monthly basis. Any repaires or faults which we needed assistence with were taken care of in the most proffestional way and manner, only taking days to repaire. I have recommended Thornton Robson to many of my family and friends leaving them with Greg's details and firm address. most of my family who live in rented properties are signed up with Thornton Robson, an outstanding firm who take great pride in their profession. Finally i would like to thank Greg for all his help and understanding. i will recommend the firm Thornton Robson Estate Agents in Rugby. Zoe W 31/08/2012

We acted on the advice of Thornton Robson Estate Agents in Rugby and the whole process was stress free. They took complete control of the sale and handled it in the most professional manner. The support we received from them when we brought in another part of the country was an unexpected and appreciated bonus for us. We instructed Thornton Robson on the recommendation of another satisfied client and we have no hesitation in passing that recommendation on to others. A first rate outfit”

Mr & Mrs Charles

Tracy, Thanks for your help and negotiation expertise. I’m now safely in and love it, I wouldn’t be here without you ! Best Wishes.” –Miss Billeness

Dear Tracy & staff, Just wanted to tell you how happy we are with your agency, we have recommended your agency to all our friends and family. We are very happy with the service provided, especially the number of viewings & speed of the sale. Thank you for all your help and we wish you a very successful future.” –Mr & Mrs George

It was a real pleasure to deal with people who actually do what they say they will do !!! Thornton Robson Estate Agents in Rugby sold our house in less than a month and we had more viewings in that month than in six months with the other agent. We are so glad that we changed to Thornton Robson, well done to you all ... Wonderful , pro active approach to selling our house.” –Mr & Mrs White

Dear Tracy, owner of Thornton Robson in Rugby  You helped me greatly especially when my first purchase fell through - you found potential alternatives and arranged immediate viewings, I will always be very grateful. Thank you so very much.” –Miss Hogden

I instructed Thornton Robson to sell my house because of a recommendation from my Brother. Having had my house on the market for just over a week Thornton Robson Estate Agents in Rugby sold it on the second viewing. I was very impressed and happy with the professionalism and enthusiasm shown. Thank you to all at Thornton Robson” –Mr Anczarski

To everyone at Thornton Robson Estate Agents in Rugby A HUGE THANK YOU ! To be honest it seemed a gamble at the time, going from the largest agent in the Town, to one of the smaller agents, if the larger agent had been unsuccessful what hope could we have with a smaller firm. WRONG, viewings increased, you were totally dedicated to finding us a buyer. We sold and we will always appreciate your help. Great efforts by all.” –Mrs Tribick

Hi Thornton Robson Estate Agents in Rugby, I know that you couldn’t believe us wanting to move again so soon, at least we help keep you in business. (lol). Again sold in record time with Thornton Robson.” –Miss Dobbins

“Dear Thornton Robson Both Partners where very impressive, Dark haired girl always friendly and helpful Thank you for your good efficient service, reasonable charges, tolerance. You dealt with all aspects for me. Best Wishes.” –Mrs Patrick

Dear Tracy, What can I say !!! I was on the market with another agent, viewings were few and far between, I was beginning to give up on ever selling my home. Tracy immediately won me over with her positive attitude, she filled me with confidence and was very positive that she would find me a buyer. Not only did she sell my house, she leafleted the area I wanted, brought that house to the market and now I am happily living in my dream home. Thank youThornton Robson Estate Agents in Rugby, you are number one in my book.” –Mrs C Kempton

Deal All. Just wanted to say how glad we were that we instructed you to sell our home. You all worked Flat Out to sell our house, even organized an “open house”, Which resulted in a sale. Great service, great team. All the very best” –Mr & Mrs Luckhurst

We were pleased with the enthusiasm of the service shown by Thornton Robson, which resulted in a very quick sale. We would recommend Thornton Robson to anyone. It was nice to deal with very approachable and friendly people.” –Mr Frosdick

Dear Greg, Thank you for the great job, you kept us updated all the way along and dealt with all the Conveyancing queries. Great Job.” –Mr & Mrs Landsbury

Hi Thornton Robson, Thank you for the bottle of Bubbly, it was VERY welcome after a frenzied day ! It is a nice gesture keep it up, I have been meaning to call you to say thank you. We love the house and location. The plans for the extension are just being drawn up and should make it a “des rez” You are all helpful, friendly and approachable, your offices are comfortable, modern without being intimidating . PLEASE do not become like ------- !!!! Keep up the good work and good luck for the future.” –Mel Fitzhugh

Tracy , Greg and Dave. I was in the safest of hands with Thornton Robson. Not being the closest of properties to Rugby, this did not seem to matter. You attended each and every viewing, 100% of the time, even out of normal office hours, which was appreciated. I was so glad that once you sold my house you then went on to find my next house ALL through THORNTON ROBSON, we all know that when I come to move again Thornton Robson Estate Agents will be the only Estate Agent I call. Xxx.” –Mrs Kightley

Just a quick note to say Well Done, You sold our home in record time, then not satisfied with just the sale, you found our next home, all with Thornton Robson. The service was spot on, you gave honest feedback and you were a `no flannel` estate agents. Good Luck in your Move. We will be back when we move again." –Mr & Mrs Woodhouse

The service I received from Thornton Robson Estate Agents was second to none. They marketed my property within 24 hours, the board and details for approval all arrived in that initial 24 hours, viewings followed shortly after. Nothing was ever to much trouble they kept me updated all the way along. A very experienced Estate Agents.” –Mrs Postles

Hi Tracy, I just wanted to say a huge thank you to all at Thornton Robson Estate Agents . If it wasn’t for them we wouldn’t have sold our house and be moving to our perfect home! Tracy gave us the push we needed when we were all but ready to give up, she was straight with us, without being too pushy !! And restored our faith after we’d spent months on the market with another local agent and no joy. So thank you all”. –Serena

Tracy, Just wanted to say a HUGE thank you for the service you provided in selling my house. I wish that I could have purchased through Thornton Robson Estate Agents  as well. First Class Agents.” –Mrs Thompson

Hi Guys, We got there in the end. Thank you for all the hard work you were totally focused in getting me moved. Great Result.” –Miss Wayling

We were unsuccessful with our last agent, swapped to Thornton Robson and sold in record time. The Conveyancing took it’s time, but great service from Thornton Robson Estate Agents in Rugby.” –Miss Salisbury

Dear Thornton Robson Estate Agents, We were on the market with another agent, no offers, hardly any viewings. Thornton Robson took over, the viewings where constant, often well after other agents had closed, in fact sold our house late on a Sunday afternoon. Well done” –Mr & Mrs Hunnings

Dear Tracy, Thank you so much for all your hard work in getting Cambridge Street Sold. As you know it has been a great weight off the family’s shoulders. Great to see you again after all these years. Take Care.” –Mrs Diclinson

Hi All, This is the THIRD house that you have sold for us and here we are sold again. The lengths you guys have gone to in selling the house was very much appreciated. Thanks again, no doubt you'll be selling our next house.” –N Dobbins