Testimonials

Water Leak

18 March 2021

Speedy service within the hour :)

Thank you for your speedy response regarding the water leak on Wednesday.  Returned home from work to water seaping from the flat above. Very streeful and overwhelming, reoprted the problem at 5.24pm and both greg and the plumber were on site by 6pm. Very relieved and gratful Greg 

'Owe you a pint mate'

12 March 2021

Greg, great job with the lock mate.  Felt a little foolish but you saved the day. Once the pubs reopen we will go for that drink.

Cheers Matt.

Landlord

8 March 2021

The service has been exceptional in letting our property. We was given a realistic valuation within 30mins of me making contact. All terms were explained and they are very competitive with regards fees. I have had regular updates and the property was let within days. What I really like is the personal touch, I was told what the tenant did, their circumstances and general manner making me feel comfortable throughout. There are also no hidden charges, I am able to mist things, such as PAT testing, myself so no charges were applied. I cannot recommend this agent highly enough.

Seller

5 March 2021

Many thanks for all your efforts over the past weeks.

Tenant

5 March 2021

I recently moved to rugby from Birmingham, me and my family required urgent accommodation, i came across Thornton Robson, my dealings were with Mr Greg Brady. I explained my situation to him, he offered us a wide range of letting properties which were available to us on the day of request, his proffestional manner and exceptional skills gave us the confidence in his firm, we signed up to a 12mth contract, paying the rent on a monthly basis. Any repaires or faults which we needed assistence with were taken care of in the most proffestional way and manner, only taking days to repaire. I have recommended Thornton Robson to many of my family and friends leaving them with Greg's details and firm address. most of my family who live in rented properties are signed up with Thornton Robson, an outstanding firm who take great pride in their profession.Finally i would like to thank Greg for all his help and understanding.i will recommend the firm Thornton Robson.

Landlord

5 March 2021

I've been with Thornton Robson for a while now and very happy with this agency. In the past I've been with various letting agents and Thornton Robson is one of the best I've come across. Great and helpful staff, excellent communications.Will be definitely using Thornton Robson services now and in the future. Highly recommended!

Landlord

5 March 2021

I am using Thornton for full management of my property in Rugby. Due to a sudden job relocation I had to put my home on rent. I did my research and contacted a couple of letting agents within Rugby and found Thornton Robson to be very competitive and professional. Greg carried out the visit and explained all that was required and to the point, which was very helpful. Unlike other large size letting agencies , Thornton Robson are small but you get very professional and personalized service. The property went on rent three days after Greg's visit. The tenants are in now and I get my regular email updates on all communication via Ian. Both Ian and Greg are very helpful and proactive in terms of communication. I would highly recommend this agency to any landlord/lady in Rugby who would like a personal service and proactive communication and would like their properties occupied sooner.

Tony

5 March 2021

Good news indeed. Why didn't we instruct you earlier??? Many thanks again for your prompt work.

Kevin C

5 March 2021

Thornton Robson are both professional and extremely helpful. I have rented out my property my property with them for several years now and I have never considered looking at another letting agency.

Landlord

1 March 2021

I have been using Thornton Robson to let my property for about 5 years now and have been very happy with the service Greg and Tracy provide. Claire has been very responsive during lockdown.

Landlord

21 February 2021

We were with another agent who had bought out our original lettings agency but were unhappy with level of service despite communication as repairs etc were not being completed promptly despite our permission to do. We visited the office and were extremely impressed by the professional yet friendly/human attitude by all staff. We explained about the lack of repair and our concern that other repairs may have not have been completed. We were concerned that the tenant (long term) may begin to feel that we were not the caring landlords that we considered ourselves to be. Tracy listened and heard our concerns and offered her services. Claire took us forward in terms of sorting paperwork and communicating efficiently with us. As a result I am assured that due to the ethos of Thornton Robson that our tenant experiences the professional human approach that we wanted to convey. Thank you.

Landlord

18 February 2021

Highly recommend this agent. Professional yet really friendly team. I consider Tracy Thornton a friend as she has been a massive support to me, offering reassurance my interests are being well looked after. Stress free service. Happy tenant and happy landlady. Keep up the good work. Thank you

Buyer

12 February 2021

Hello Tracy, I have been meaning to call you to say thank you. We love the house and its location, we are just about to have new central heating system and bathroom. The plans for the extension are being drawn up. Keep up the good work and good luck for the future. 

Landlord

6 February 2021

We have used this agent for several years and although we live approx. 50 miles away from the property and the agent, what minor problems we have had have been resolved very quickly. Payment has always been paid to us on time and never been missed. Excellent Service, especially during Pandemic they have been as prompt as always. 

L Neal

4 February 2021

Thornton Robson are a professional and extremely helpful agent. I have used them to rent and sell my property and both services were A star! For the time that my property was rented they had everything under control and i felt completly at ease knowing that my property was being cared for and that the rent was always recieved ontime every month. I would highly recommend this agent and would not think twice about using them in the future should the need arise. A star!

Landlord

2 February 2021

I have been using Thornton Robson to let my property for about 5 years now and have been very happy with the service Greg Tracy & Claire provide. :)

Tenant

1 February 2021

Extremely helpful when we came into the office to fill out all the forms for the house rental, especially as all the whole process is new to us ! We were very impressed and would certainly recommend Thornton Robson. We forgot our masks and agent gave us sterile new ones and complimentary hand sanitiser.

Tenant

15 January 2021

I would like to say it has been a pleasure dealing with Claire and her colleagues as they have always shown cheerfulness and enthusiasm and first class application to the job

Landlord

4 January 2021

Excellent professionalism and expertise, from Tracy's first visit, through to onward, and continuing dialogue, where necessary, with Claire. Would recommend this agent very highly. Found a tenant for us within 5 days. There is a lot of experience in their office. 

Landlord

22 December 2020

As a first time landlady with no knowledge of letting Tracy and the team have guided me, advised and helped me everystep of the way. They are always prompt in dealing with an queries, phone calls and problems. Great Team, Thanks Claire x

Buyer

19 December 2020

We purchased a local flat and were delighted with the service we received. Greg and other staff were very helpful at all times. It took nearly the year though with pandemin, arhhhh. WE appreciate this was out of your control though.

Landlord

11 December 2020

I have been very impressed with the level of feedback and contact given to me about the letting and renewals. Also the level of liaison with the tenant is very good. Accounting is speedy and efficient with very quick payment out of rent received and email confirmation. Thanks for also ensuring things have ran smoothly through this awful year. I havent had to worry about my property once this year. Credit to you greg x

Mr & Mrs Fawcett

11 November 2020

We swapped to Thornton Robson from one of the larger Agents and the service has  been "second to none."  We  have never experienced a void in tenancies and you were  not kidding when you stated Inspections, every Three months.  I am currently  purchasing another property and it will certainly be another for you to manage.

Sarah H

6 November 2020

I have been renting my house out for 2 & half years now with Thornton Robson and I cannot fault there service. My rent is paid every month on time, my house is inspected regularly, they deal with any issues my tenant may have with the property without worrying me with it. They provide an excellent service and there fee is cheaper than many others. I mainly deal with Tracy who I find very down to earth, honest and approachable. I was very nervous about letting my house out but Tracy reassured me every step of the way and it's paid off. Thank you.

Buyer

19 October 2020

Went to view a property, liked it and bought it all with the guidance and help from Thornton Robson. Very professional and I would recommend my family and friends. Straight forward and very helpful.

D Gillan

15 October 2020

I would like to express how pleased I was with the service from Thornton Robson, especially Tracy Thornton. We initially rented our property for six months with them whereby they found a super tenant who looked after our property impeccably, prior to selling. We had a few viewings whilst the tenant was in situ which did not hamper our selling potential and sold with a more than happy result. We were abroad at the time which was even more unsettling, but Tracy was superb and turned what could have been a stressful situation into a smooth transition with an excellent result. Would definitely recommend their services to anyone thinking of renting.

Buyer

9 October 2020

What a year, its been so stressful for everyone, Covid and pregnant and buying a house.... I really was starting to lose faith that the solicitors would ever finish their enquiries. You guys have worked all the way through and always been at the other end of the phone. Especially when zero updates were coming through elsewhere. LOVE our new house, weird that we are not now tenants. ( i understand totally now ) Stay Safe and thank you all. Mathew & Rebecca xx

Landlord

9 August 2020

Have only been using them for a short while, but so far they are good. They found a tenant quickly for the property. The tenant seems to be reliable and happy with the property and the agent so we are happy. They have guided us though the process painlessly and so far we have had no issues.

Kristine & Rory

7 June 2020

We are happy to say we received brilliant customer service from Claire from the very beginning. Sadly our first potential property fell through but Claire quickly turned this around by finding us even nice ones.He has been polite, efficient and is an asset to your company.Thanks again

Buyer

16 February 2020

I wouldn't be on my way to purchasing my first dreamhouse if it wasn't for Ms. Tracy Thronton. Tracy went above and beyond the calling of an estate agent. Tracy's straight forward, no-nonsense approach should be an example to all estate agents, fact and figures, no sugar coating, which is what you'd like to hear as a buyer.Together with Claire and Greg, they provide an impeccable and reliable service that would make Rugby proud.Thank you Tracy and all staff at Thronton Robson! Well done, Keep it up! And now cheeky Matt has joined, lets hope he behaves  x

Seller

8 January 2020

I have been amazed at the speed at which a buyer was found. The professionalism of the agents was second to none and I would heartily recommend them to anyone wishing to sell their property.

Seller

4 August 2019

Excellent service very efficent knowledgble about the house and the area. Proffesional and friendly staff. I would definetly use and reccomend this company.

JD

2 August 2019

Greg, Tracy, Just a short email to thank you for the brilliant service Thorntonrobson has provided From the moment I decided to buy the flat, your advice was exceptional and non biased. Your recommended mortgage adviser saved me several pounds on my mortgage. (I tried to beat it but couldn't) and there was no pressure from him. When I then decided to rent it out, advise was given on what preparation I needed to do prior to renting out. Once ready to rent, the flat was very quickly rented and I've had no issues since. Monies have always been paid promptly. Regular inspections provide, confidence that the flat is being kept in good order. An excellent service......can't recommend you enough... Thanks again!

Buyer

10 July 2019

I bought a property using Thornton Robson recently. On the day I saw the property was advertised on Zoopla website, I called the Thornon Robson office lunch time, the viewing was arranged in the evening on the same day. Greg led the viewing and also recommended me a mortgage adviser, who worked highly efficiently, is really good as Greg has told me so. During the process of purchase, Ian responsed my enquiries, gathered information and gave unbiased advice in a prompt and professional way. Tracy and Claire are always pleasant to talk to on the phone. My experience with Thornton Robson was great. Many thanks to all the staff at Thornton Robson

Seller

5 July 2019

Having used Thornton Robson on two occasions to sell two of my properties, I can only say how efficient and passionate this company is about the customers needs. Both Tracy and Greg were on the ball in finding suitable buyers for viewings and sales were agreed on both properties within days of going on the Market. The help and advice given throughout the whole procedure on moving house was thoughtful and considerate and made the process a whole lot easier knowing we had estate agents that were proactive and compassionate. Claire has been so patient on the phone, when unable to get updates from the lawyers. Bless You Claire

Seller

21 June 2019

Thornton Robson have sold my house within 4 days. The whole operation was very professional and they have taken care of everything for me - this was excellent customer service and I wouldnt hesitate to use their services again. Particular thanks go to Greg and to Claire Thanks again!

Seller

15 May 2019

Our property had previously been on the market for a while with two different agents. We thought we would have one last ditch attempt with another agent . We chose Thornton Robson purely because they had spotted our house had been on the market for some time, and had sent us some literature advertising their services. They managed what the others had failed to and got us plenty of viewings and an eventual result. We have always been treated with respect and consideration from both Tracy and Lauren. Any job dealing with the public is a challenge and staying positive and cheerful must be difficult. Especially in an industry where people so often are not completely honest which over complicates the whole process.

Anthony

5 March 2019

Thornton Robson secured my tennant quickly. Ever since I have received a very good service with prompt payments. I'm happy to recommend Thornton Robson to anyone considering letting a property.

Seller

18 February 2019

Very helpful and thorough in every respect so far. Has made our moving transition as stress-free as possible, and Claire has dealt with all enquiries very efficiently. Extremely helpful.

Buyer

1 February 2019

Thornton Robson helped with the purchase of my property. Tracey dealt with my purchase with efficiency and was very proffesional at all times. Also dealt with Claire and other members of staff who were also always very helpfull and friendly. When purchasing a previous property the experience was not so great, with a different company, but I would recommend Thornton Robson in the future. In my oppinion Tracey and staff allways helpful to me.

Seller

1 October 2018

From the first introduction to value our property through to its the recent exchange and expected completion next week the team at Thornton Robson have been brilliant. It was quite clear from having our first viewing just 2 hours after the details were taken that the team meant business when it came to promoting and selling our property. Everyone has proved friendly, professional and focussed on clear, open and fair communications. We were also given a wealth of advice on other matters not directly related to the sale which was much appreciated. We would rate Thornton Robson's as excellent primarily because we felt we dealt with as real people and not a number. We thought very carefully about who we should sell our home through and it was the approach of the team that helped to make the decision to go with Thornton Robson, They were a pleasure to work with.

Seller

14 September 2018

We had our house on the market with little interest. We spoke to Tracy from Thornton Robson and after her very helpful advice we decided to rent the property instead through Thornton Robson. We had tenants within a couple of weeks. Thornton Robson managed the rental for us and were professional and attentive throughout. We were delighted from start to finish of this process with the service and advice we received. We would absolutely recommend Thornton Robson for both lettings and sales. They care about their clients and really understand the market. It was a pleasure to work with Estate Agents that have the interests of their clients in the forefront of their minds

Buyer

5 September 2018

Greg, Tracy, Just a short email to thank you for the brilliant service Thornton Robson has provided From the moment I decided to buy the flat, your advice was exceptional and non biased Your recommended mortgage adviser saved me several ponds on my mortgage. (I tried to beat it but couldn't) and there was no pressure from him. When I then decided to rent it out, advise was given on what preparation I needed to do prior to renting out Once ready to rent, the flat was very quickly rented and I've had no issues since. Monies have always been paid promptly Regular inspections provide confidence that the flat is being kept in good order An excellent service......can't recommend you enough Thanks again!

Seller

5 September 2018

Tracy sold our house before it even "hit" the market. We are both very impressed by Thornton Robson's efficient, honest and hardworking staff. Great value for money! 

Seller

13 July 2018

Thank you for selling our house.  The service provided was excellent.  You ensured regular viewings and were exceptionally professional. Greg put in a lot of effort to ensure a sale, he was always friendly and approachable.  I would recommend you to anybody.  Fantastic service you are the real deal.  Wishing you every success for the future. A very satisfied customer.

Seller

1 July 2018

I was approached by mail, after having my property on the market for four months. Admittedly, it was a'quiet' time over the Christmas period, but I was disappointed at the lack of communication between the former agent and myself. After being approached by mail, followed by a home visit from Tracy, things started to happen very quickly, to the point where my house was sold within the month.

Buyer

18 June 2018

We are happy to say we received brilliant customer service from Greg from the very beginning. Sadly our first potential property fell through but Greg quickly turned this around by finding us even nice ones.He has been polite, efficient and is an asset to your company.Thanks again Kristine and Rory.

LL

5 May 2018

I am very happy to say that you have been my agents for almost 2 years, and during that time if I have had any queries you have answered them very promptly. I have also received my rents on the day that you have received monies from the tenant, and I have been very satisfied with the personal service I have received.

Seller

18 March 2018

I have decided for personal reasons to take my house off the market. This is, however, no reflection on Tracy and the team, who have been very supportive and knowledgable throughout the process. My mother also recently sold her home through Thornton Robson and, should I decide to move in the future, Tracy will be my first port of call.

Seller

5 February 2018

After we approached them, they were quick in putting the property on the market (the next day) and for arranging multiple viewings in the first week.We felt they valued the house at the right price, and we received the full asking price for the property.Also their advice on whose offer to accept proved to be correct which resulted in a completion with no glitches. Lastly the fee which they charged was very competitive, and I would have no hesitation in using Thornton Robson again.

John George

24 November 2017

Guys, Not only did you let our property in days, you have successfully rented it out now for over two years, rent is paid, often , early. Which has always been appreciated, but what has really impressed us, is the way, you have increased the rent without us having to request. Brilliant service.

Seller

5 November 2017

I just wanted to say a huge thank you to you and Greg.  If it wasn't for you we wouldn't have sold our house and be moving to our perfect home !.  Tracy, you gave us the push we needed when we were all but ready to give up, she was straight with us - without being too pushy!! and restored our faith after we'd spent months on the market with another local agent and no joy. So thank you both !

Norman & Margaret Crofts

1 October 2017

Having emailed Claire from Spain, before our return back to Rugby, she fully took on board our requirements. Immediately a property suiting our requirements became available she contacted us & within 1 hour of our return to UK we viewed the property. Within 3 hours we had all the forms filled in & by the next day all the credit checks etc were completed. In our opinion Claire on behalf of Thornton Robson gave us an excellent service & we wouldn't hesitate to use them again & recommend them to others.

Seller

3 September 2017

I would like to say it has been a pleasure dealing with Tracy and her colleagues as they have always shown cheerfulness and enthusiasm and first class application to the job.

Seller

30 August 2017

Thornton Robson were the front runners out of the 3 Real Estate companies I chose to do an appraisal on my property from the word go. Greg is always very personable and professional and explained the entire process very clearly as this was the first time I had sold a property. I had no hesitation in choosing Robson Thornton to sell my property. I was delighted with the photos and write up on Rightmove and believe this was a major contributing factor for the interest generated.

Seller

20 April 2017

I was on the market with another local agent for three months with no success. In desperation i responded to a leaflet - with in days i had viewings. They not only sold my house they then found my next house. You are number one in my book.

Seller

18 November 2016

From my first meeting with Tracy when I was deciding whether to put my house on the market she put my mind at rest. By talking me through the whole process. Helping me to understand what they would do and also what I needed to do. Every step of the way Tracy and her team were there to help. Once viewings started I got honest feedback not just what I wanted to hear. Which really helped speed the process up. Since I have excepted an offer, their help is still there. My overall experiance with Thornton Robson has been smooth and they have really helped to keep it stress free !

Seller

9 April 2016

I would highly recommend Thornton Robson.They offer a First Class service giving any prospective client a friendly,comprehensive and thorough service from beginning to end. You can be certain that they are working purely for the good of you. If you need a reliable Estate Agent in the Rugby area don't do a Google Search just type Thornton Robson and you will be in good hands.

Buyer

11 November 2015

Hello All,Just wanted to say how much myself and my partner appreciated the time and advice your collegues gave us.It was very beneficial and we feel we learnt a lot and know the next steps we need to become first time buyers.Please pass on our thanks to Tina & Mark Thank you.

Robertas

4 September 2015

I've been with Thornton Robson for a now and they good, In the past I've been with  agents and Thornton Robson is best I've come across. Helped me  using Thornton Robson services now 

Seller

29 August 2015

From the moment we decided to put the property with Thornton Robson the service we received was top rate! The market appraisal, the photographs and details and the marketing was excellent. They organised and carried out all the viewings personally and kept us updated at all stages. They have been professional throughout and we would not hesitate in recommending them to anyone looking to sell their home!

Seller

30 October 2014

We had used another agent before going with Thorton Robson, it was the best decision we made changing agents. Tracy made us feel like one of the family and has pulled out all the stops to get us sold. They are totally dedicated to giving you peace of mind during what is a major life decision. We recommend them to everyone looking to sell, who are looking for total professionalism. Thank you and we will be using you to find our new home.

Seller

11 October 2014

Thornton Robson are a professional and extremely helpful agent. I have used them to rent and sell my property and both services were A star! For the time that my property was rented they had everything under control and i felt completly at ease knowing that my property was being cared for and that the rent was always recieved ontime every month. I decided to sell the property and they sold this within days of being on the market, throughout the sale process they were fantastic and spent time getting problems sorted with solicitors etc....nothing is ever too much bother. I would highly recommend this agent and would not think twice about using them in the future should the need arise.A star!

Tenant

27 September 2014

Good service, friendly and polite staff. Was kept up to date with the progress of our tenancy application. Office lacked a card payment machine and couldn't pay my initial bond and deposit by cash so had to make a payment in the bank to them before I saw and signed tenancy 

Seller

29 May 2014

I tried another agent in Rugby and was very upset by their lack of effort on our part. So I tried Thornton Robson I was impressed by their professionalism and they sold my property at my asking price within 3 weeks.my recommendation is :- If you have tried the others now try the best - Thornton Robson First Class Service 10/10 Well done to their team.

Seller

7 November 2013

From the moment we decided to put the property with Thornton Robson the service we received was top rate! The market appraisal, the photographs and details and the marketing was excellent. They organised and carried out all the viewings personally and kept us updated at all stages. They have been professional throughout and we would not hesitate in recommending them to anyone looking to sell their home!

Seller

16 October 2012

From my first meeting with Tracy when I was deciding whether to put my house on the market she put my mind at rest. By talking me through the whole process. Helping me to understand what they would do and also what I needed to do. Every step of the way Tracy and her team were there to help. Once viewings started I got honest feedback not just what I wanted to hear. Which really helped speed the process up. Since I have excepted an offer, their help is still there. My overall experiance with Thornton Robson has been smooth and they have really helped to keep it stress free !

Seller

17 August 2011

My daughter engaged Thornton Robson as agents to sell our flat in Bilton as she manages the property for me and all the dealings I have had so far seem very positive i have sold a number of properties over the years and feel comfortable with this agent.

Seller

15 July 2011

I found the agency very friendly, and approachable.I could not say one single thing bad about them. They always had a big 'smile' when any queries were raised.I also feel that they were always there whenever I required information or any sort of help, and for that I am very thankful.

Miss Billeness

17 September 2010

Tracy, Thanks for your help and negotiation expertise. I'm now safely in and love it, I wouldn't be here without you ! Best Wishes.

Seller

19 June 2010

Just wanted to say that this time only 1 week ago we agreed to put our house on the market with ThorntonRobson, and now we are in the great position of having sold STC after only 2 days of officially being on the market! The team have been very pro-active getting potential buyers through the door, and have succeeded in getting us the full asking price. The whole team have also been great at sharing their wealth of knowledge, have given great advice and have been very helpful and friendly.We are so pleased that we chose to sell with Tracey, Greg, Ian and team. We would recommend you to sell with them, they have been excellent!

Mr Z Bhatti

3 February 2010

I am using Thornton for full management of my property in Rugby. Due to a sudden job relocation I had to put my home on rent. I did my research and contacted a couple of letting agents within Rugby and found Thornton Robson to be very competitive and professional. Greg carried out the visit and explained all that was required and to the point, which was very helpful. Unlike other large size letting agencies , Thornton Robson are small but you get very professional and personalized service. The property went on rent three days after Greg's visit. The tenants are in now and I get my regular email updates on all communication via Ian. Both Ian and Greg are very helpful and proactive in terms of communication. I would highly recommend this agency to any landlord/lady in Rugby who would like a personal service and proactive communication and would like their properties occupied sooner.

Seller

1 November 2009

Very impressed with the effort Tracy put into trying to find a suitable house after mine was sold. I had already tried 2 estate agents in Rugby and felt I had a lot more viewings via Thornton Robson. Took longer than I expected to sell my property but Tracy never gave up! Thank you to you, Ian and team for down to earth advice and sterling effort.

Seller

26 September 2009

Thornton Robson have sold my house within 4 days. The whole operation was very professional and they have taken care of everything for me - this was excellent customer service and I wouldnt hesitate to use their services again. Particular thanks go to Greg and to Sam Thanks again!

Seller

23 August 2009

We would like to sincerely thank you for all the work you have done selling our house.  We were on the market with another agent without success and as soon as we put our house with you guys, it was sold in TWO WEEKS. You acted with so much enthusiasm and professionalism from day one. Thank You so much.

Seller

7 August 2009

Thornton Robson were recommended to us by a relative and they were not wrong to do so !  Tracey and her team are fully of genuine enthusiasm and passion about selling houses and have worked incredibly hard for us since the beginning.  Our experience with them has been quick,efficient,informed and fun ! I will definitely be recommending them.  If you want to sell your house with people who are honest, reliable and more importantly have a sense of humour - Thornton Robson is the only choice !

Seller

15 July 2009

From the first introduction to value our property through to its the recent exchange and expected completion next week the team at Thornton Robson have been brilliant. It was quite clear from having our first viewing just 2 hours after the details were taken that the team meant business when it came to promoting and selling our property. Everyone has proved friendly, professional and focussed on clear, open and fair communications. We were also given a wealth of advice on other matters not directly related to the sale which was much appreciated. We would rate Thornton Robson's as excellent primarily because we felt we dealt with as real people and not a number. We thought very carefully about who we should sell our home through and it was the approach of the team that helped to make the decision to go with Thornton Robson, They were a pleasure to work with.

Seller

2 July 2009

When it came to a reality that my wife and I had decided to sell our family home, the daunting thoughts of all the hasle of finding a competant and trustworthy estate agent came to our mind. Tracey Thorton, Ian Mills and Greg Brady were very professional in all matters regarding the prospective sale of our family home and more importantly got us the asking price we were looking for (Which was 5K, 7K and upto 20K above similiar properties in our area. I really appreciated the constant, polite feedback and important advice they gave. I send much love and prays to Tracey Thornton for negotiating on our behalf and getting us the asking price we wanted. I am confident that they will see my case through until completion (IN'SHAH'ALLAH - GOD WILLING). I would like to take this oppertunity to thank the Thornton Robson team for all their hard works and for finding us purchasers in such a short period of time.

Buyer

27 April 2009

We viewed a property at Long Lawford Steeping Rd Rugby and fell in love with it straight away,Lauren was our our host for the viewing,within two hours we had made an offer and it had been excepted. We then asked Greg if he could sell our property for us.....within three hours Greg was around photographing our property and by 6pm that day (only 7 hours after viewing Steeping Rd) our property was on Rightmove for all to see. The house went on the market Saturday,on Monday Greg had 8 viewings and Tuesday it was sold.Well if service like that doesnt deserve 10/10 i don't know what does.Only 4 days to view,buy adverstise and sell a house...in a word AMAZING!!Would certainly recommend Thorton Robson Real Estate to any potential buyers/sellers.A great Job Greg/Lauren.

Rosie B

23 April 2009

Very helpful and thorough in every respect so far. Has made our moving transition as stress-free as possible, and Ian has dealt with all enquiries very efficiently. Best estate agent either of us has experienced by a mile!

Landlord

23 April 2009

I have been using Thorton Robsons Estate Agents for Two and half years, over this time they have ensured that the property has always had tenant in, payment always in on time. Since taking over from Ian, Brodie has kept me updated with any information and new deals, she is always very polite and friendly too. i like using Thorton Robson Estate agents as they are really approachable and have always given me value for money. I would highly recommend Thorton Robsons Estate agents to anyone who doesn't want the hassle of managing properties. i also look forward to many more houses and years of working together.

Seller

8 February 2009

The service provided was excellent - highly professional, supportive and efficient. We were very pleased with the information provided about their services, fees and timescales and the efficiency they showed in taking photos and advertising the property. We particularly valued their advice and guidance on valuation which reflected our own research and views. They used their customer database to identify potential buyers and secured three showings within 24 hours of the property going on the market. Their support during the selling process was of a high standard and they reflected the needs of our as vendors, rather than looking for a quick sale to get their commission - even to the point of advising us to put back on the market when the customer sought a price reduction. They also sold another property for a family member who experienced the same degree of advice, guidance, support and service so we are confident that our experience was not a one off. Would highly recommend them for service and reasonable charges for service.

Seller

27 July 2008

I would like to express how pleased I was with the service from Thornton Robson, especially Tracy Thornton. We initially rented our property for six months with them whereby they found a super tenant who looked after our property impeccably, prior to selling. We had a few viewings whilst the tenant was in situ which did not hamper our selling potential and sold with a more than happy result. We were abroad at the time which was even more unsettling, but Tracy was superb and turned what could have been a stressful situation into a smooth transition with an excellent result. Would definitely recommend their services to anyone thinking of renting or buying.

Ken & Rose P

3 April 2008

Excellent professionalism and expertise, from Tracy's first visit, through to onward, and continuing dialogue, where necessary, with Ian. Would recommend this agent very highly. Found a tenant for us within 5 days.

Lawrence Webb

10 May 2007

After we approached them , the team at Thornton Robson were rapid ( the next day) in putting the property on the market. Multiple viewings were arranged in the first week which resulted in offers for the full asking price.We felt the property was pitched at the right price, and also felt that the correct advice was given on which offer to accept which resulted in a completion with no glitches.They also offered a great deal for their fee to sell the property. We would not hesitate to use Thornton Robson again in buying/selling another property.

Seller

7 March 2007

The idea of selling and buying a property are considered to be one of life's most stressful events. Anything that makes this potentially stressful experience more bearable is therefore a huge benefit. From the moment we had our first viewing of a property your were managing, to the decision to sell through Thornton Robson and to the then successful completion of the sale we were in good hands. This made it so much easier. At the beginning of the process of selling it seems like you are caught up in a whirlwind of activity so we appreciated the support, great communication and help that your team provided. It did all go smoothly and so all we can really say is THANK YOU and we'd certainly recommend them to anyone who is thinking of selling their home.

Seller

7 October 2006

I am sceptical and dubious of all estate agents but thought I would give the new ish local small firm a chance. So pleased I did. They were flexible enough to negotiate a commission rate and contract time that I was comfortable with. The property was well presented and advertised professionally, all the staff are very helpful and pleasant. My property sold in six days and completion was on time as estimated. Altogether I am a very happy customer and would highly recommend there services

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